Updated As At: 31 July 2023
At FM One International Pte Ltd (collectively “www.fmone.asia”) we respect the privacy and confidentiality of the personal data of our Clients, Associates and others whom we interact with in the course of providing our services. We are committed to implementing policies, practices and processes to safeguard the collection, use and disclosure of the personal data you provide us, in compliance with the prevailing Personal Data Protection Act (PDPA) in Singapore.
2. How We Collect Your Personal Data
Personal data refers to any information that can uniquely identify an individual person (a) on its own, or (b) when combined with other information. Under the PDPA, business contact information (e.g. full name, business address, business telephone number) is not considered as personal data so long as it is used strictly for business-to-business (B2B) transactions.
We collect your personal data when you are referred to us for our services by one of our clients or when you voluntarily provide us to:
Enter into an agreement or contract with us to provide you with our consultancy and advisory services
Register for and enrol in any of the training courses and certification programmes that we conduct (including processing of your applications under any government funding programmes that we are under)
Enquire about our range of training courses and services
Visit our website and leave behind your contact information through our contact form
Communicate with us via emails or written correspondences
3. Types of Personal Data We Collect About You
The types of personal data we may collect about you include:
Your contact information (Name, Email Address, Mobile number)
Your personal details (Name, Nationality)
Your NRIC last four digits and the alphabet for course attendance taking and verification
4. How We Use Your Personal Data
We use the personal data you provide us for one or more of the following purposes:
Enrolling you onto our training programmes
Analyse your visits to our website
Provide our consultancy and advisory services
Conduct training courses and programmes that you have signed up for
Process account payables/receivables
Process billing, payment and other credit-related activities
Communicate with customers, members and website visitors
Respond to your inquiries and feedback to improve our quality of service
Analyse the use of our products, services or websites
Carry out our obligations arising from any contracts entered into between you and us
Comply with or fulfill legal obligations and regulatory requirements
5. Who We Disclose Your Personal Data To
We disclose some of the personal data you provide us to the following entities or organisations outside FM One International Pte Ltd in order to fulfil our services to you:
External educational regulators (e.g. Skillsfuture Singapore)
External professional service providers (Book-keepers)
Cloud Service Providers
Where required to do so by law, we may disclose personal data about you to the relevant authorities or to law enforcement agencies.
6. How We Manage the Collection, Use and Disclosure of Your Personal Data
6.1 Obtaining Consent
Before we collect, use or disclose your personal data, we will notify you of the purpose why we are doing so. We will obtain written confirmation from you on your expressed consent. We will not collect more personal data than is necessary for the stated purpose. We will seek fresh consent from you if the original purpose for the collection, use or disclosure of your personal data has changed.
Under certain circumstances, we may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose, e.g., when you enquire and provide your contact details.
You have choices regarding our collection use and/or disclosure of your personal data. If you choose not to provide us with the personal data described in this Policy, we may not be able to perform the obligations listed in clause 4.0 above. You have the right to object to the processing of your personal data and withdraw your consent in a manner described in clause 6.2 of this policy.
We may rely on exceptions to the need for consent under the PDPA for the collection, use or disclosure of your personal data under the following circumstances (only those relevant to FM One International Pte Ltd are included):
The personal data is publicly available
The personal data is disclosed by a public agency or disclosed to a public agency
The personal data is necessary for a business asset transaction
The personal data is necessary in the national interest, for any investigation or proceedings
The personal data is necessary to respond to an emergency that threatens your life, health and safety or of another individual
6.2 Withdrawal of Consent
If you wish to withdraw consent, you should give us reasonable advance notice. We will advise you of the likely consequences of your withdrawal of consent, e.g., without your personal contact information we may not be able to inform you of future services offered by us.
Your request for withdrawal of consent can take the form of an email or letter to our DPO in the contact details provided below, or through the “Unsubscribe” feature in an online service.
We seek to process your withdrawal request within 10 business days after verification of your identity. Should you require more time, we will inform you of the timeframe by which we can fully address your withdrawal notice.
We use “cookies” to collect information about your online activity on our website. A cookie is a small text file created by the website that is stored in your computer to provide a way for the website to recognise you and keep track of your preferences. The cookie makes it convenient for you such that you do not have to retype the same information again when you revisit the website or in filling electronic forms.
Most cookies we use are “session cookies”, which will be deleted automatically from the hard disk of your computer at the end of the session.
You may choose not to accept cookies by turning off this feature in your web browser. Note that by doing so, you may not be able to use some of the features and functions in our web applications.
6.4 Third-Party Consent
We do not get consent on behalf of another individual. We only get consent from the individual who will be dealing directly with us.
7. How We Ensure the Accuracy of Your Personal Data
We will take reasonable steps to ensure that the personal data we collect about you is accurate, complete, not misleading and kept up-to-date, taking into account its intended use.
From time to time, we may do a data verification exercise for you to update us on any changes to the personal data we hold about you. If we are in an ongoing relationship with you, it is important that you update us of any changes to your personal data (such as a change in your contact information).
8. How We Protect Your Personal Data
We have implemented appropriate information security and technical measures (such as data encryption, regular vulnerability assessment and penetration testing and secure network protocols) to protect the personal data we hold about you against loss; misuse; destruction; unauthorised alteration/modification, access, disclosure; or similar risks.
We have also put in place reasonable and appropriate organisational and physical security measures to maintain the confidentiality and integrity of your personal data, and will only share your data with authorised persons on a ‘need to know’ basis.
When we engage third-party data processors to process personal data on our behalf, we will ensure that they provide sufficient guarantees to us to have implemented the necessary organisational and technical security measures, and have taken reasonable steps to comply with these measures.
9. How We Retain Your Personal Data
We have a document retention policy that keeps track of the retention schedules of the personal data you provide us, in paper or electronic forms. We will not retain any of your personal data when it is no longer needed for any business or legal purposes.
We will dispose of or destroy such documents containing your personal data in a proper and secure manner when the retention limit is reached.
You may write in to our DPO at the contact details provided below to find out information on the retention and disposal of your personal data.
10. How You Can Access and Make Correction to Your Personal Data
You may write to our DPO in the contact details provided below to find out how we have been using or disclosing your personal data over the past one year. Before we accede to your request, we may need to verify your identity by checking your NRIC or other legal identification document. We will respond to your request as soon as possible, or within 30 days from the date we receive your request. If we are unable to do so within the 30 days, we will let you know and give you an estimate of how much longer we require. We may also charge you a reasonable fee for the cost involved in processing your access request. If so, we will inform you of the fee beforehand.
If you find that the personal data we hold about you is inaccurate, incomplete, misleading or not up-to-date you may ask us to correct the data. Where we are satisfied on reasonable grounds that a correction should be made, we will correct the data as soon as possible, or within 30 days from the date we receive your request.
11. Transfer of Personal Data
Where there is a need to transfer your personal data to another country outside Singapore, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If this is not so, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as those in Singapore.
12. Data Breach Notification
In the event of a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data, we shall promptly assess the impact and if appropriate report the breach within 3 calendar days to the Personal Data Protection Commission (PDPC). We will notify you when the data breach is likely to result in significant harm to you after our notification to PDPC. We may also notify other relevant regulatory agencies, where required.
13. Contacting Us
If you have any query or feedback regarding this Notice, or any complaint you have relating to how we manage your personal data, you may contact our Data Protection Officer (DPO) at: firstname.lastname@example.org.
Any query or complaint should include, at least, the following details:
Your full name and contact information
Brief description of your query or complaint
We treat such queries and feedback seriously and will deal with them confidentially and within reasonable time.
14. Changes to this Data Protection Notice
Changes to this Notice take effect when they are posted on our website.